Sellfern has a built-in support ticket system for reporting issues and requesting features, accessible from the Support page in the main sidebar. You can attach screenshots, set priority levels, and follow progress through threaded comments — all without leaving the app.Documentation Index
Fetch the complete documentation index at: https://docs.sellfern.com/llms.txt
Use this file to discover all available pages before exploring further.
Creating a ticket
Navigate to Support
Click Support in the main sidebar. You’ll see a list of all your submitted tickets.
Click 'New Issue'
Click the New Issue button in the top-right corner of the ticket list to open the submission form.
Fill in the title and description
- Title (required) — Write a short, descriptive summary of the issue. For example: “Order sync fails for Etsy store” or “Dashboard charts not loading.”
- Description (required) — Explain the problem in detail. Include the steps to reproduce the issue, what you expected to happen, what actually happened, and any error messages you saw.
Select a related page
Optionally, choose the page or feature the issue relates to from the Related Page dropdown. Options include Dashboard, Order Ingestion, Analytics / Financials, Listing Studio, and others.
Set the priority
Choose a priority level based on the impact of the issue:
| Priority | When to use |
|---|---|
| Low | Minor issues, cosmetic bugs, feature requests |
| Medium | Functionality issues that have workarounds |
| High | Critical bugs blocking your workflow |
Attach screenshots
Click Upload Images to attach up to 5 screenshots. Supported formats are JPG, PNG, GIF, and WebP. Click the X on any preview to remove an attachment before submitting.
Ticket statuses
Each ticket moves through a lifecycle that reflects where it is in the resolution process.| Status | Color | Meaning |
|---|---|---|
| Open | Blue | Newly created, awaiting review |
| In Progress | Amber | Actively being worked on |
| Resolved | Green | Fix has been deployed |
| Closed | Gray | Ticket is archived |
Adding comments to a ticket
You can communicate with the support team directly within a ticket using threaded comments.- Open the ticket from your ticket list.
- Scroll to the comment section at the bottom.
- Type your message in the input field.
- Press Enter or click Send.
Tips for good bug reports
Clear bug reports get resolved faster. When submitting a ticket, keep the following in mind:- Be specific about the page and action. Describe exactly where you were and what you were doing when the issue occurred.
- Attach screenshots or screen recordings. Visual evidence is the fastest way to show what went wrong.
- Include relevant identifiers. Add order IDs, SKUs, or store names when the issue is tied to specific records.
- Note your browser and OS. For example: “Chrome 124 on macOS 14” or “Edge on Windows 11.”
Admins can view all tickets submitted by any user. Regular users can only see tickets they submitted themselves.