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Support Tickets (linked at the bottom of the sidebar) is Sellfern’s internal ticketing system. Use it when an order has a problem someone else needs to handle — a customer changed their address, a supplier reported a print defect, or an admin needs to fix data.
Support Tickets

The Support Tickets page — ticket list and status filters

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Creating a ticket

1

Open Support Tickets

Click Support Tickets at the bottom of the sidebar.
2

Create a new ticket

Click the create button and fill in:
  • Title — short, stating the core problem.
  • Description — details, including the order ID if it concerns an order.
  • Priority — so the assignee knows what to handle first.
3

Follow up and discuss

Every ticket has a comment thread. People involved discuss directly in the ticket instead of external chat, so the full context stays in one place.

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Ticket lifecycle

Recommended flow: the assignee moves the ticket to In Progress when starting and to Resolved when done; the creator verifies and Closes it.

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Access

Support Tickets is visible to the Manager, Support, and Fulfillment Support roles, or any user granted the tickets page permission in Settings → Users. Admins always have access.
The AI Agent (if enabled for your organization) can create tickets and add comments on your behalf — see AI Assistant.